Customer comments

I always tell people that the reaction of my customers is the best part of the whole jewellery making process. 

I keep all the thank you cards and emails I receive in a folder and earlier this week I was having a flick through. It really was the best ego-boost ever!! 

One really stuck in my mind. It was a brooch I made for a lady's 80th birthday and was commissioned by her granddaughter. She approached me on a Friday and needed delivery of the jewellery the Tuesday of the next week. My usual turnaround is 3-4 weeks so this was really pushing it! 

But I hate to let people down and so I agreed. I burned the midnight oil over the weekend and got the brooch on the post on Monday. Receiving the thank you card from Caroline just made it worthwhile: 

"We can’t thank you enough for taking on our completely unreasonable request and for succeeding so brilliantly. The brooch is just so beautiful and the children’s Grandma was moved to tears." 

I was moved to tears a big thank you for all the "thank yous"!